js9 Privacy Policy

1. Introduction

js9 (referred to hereinafter as "we", "us", or "the platform") is a trusted online betting and casino platform in Bangladesh. We place the highest priority on the privacy of our users and we are fully committed to protecting your personal information.

This privacy policy explains how js9 collects your personal information, how that information is used, in what circumstances it may be shared with third parties, and what your rights and choices are. This policy takes effect when you use our website js9.cam, create an account, or use our services.

By using the js9 platform you will be considered to have given your consent to all the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform and contact our support team for any questions.

2. What Information We Collect

js9 may collect the following types of information in order to operate its services properly:

2.1 Personal Identification Information

• Full name and date of birth (for age verification — only those aged 21 or above may create an account)
• Email address
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)
• National ID card or passport details (for identity verification where applicable)
• Address and location information

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Mobile numbers linked to bKash, Nagad, Rocket, and Upay accounts
• Transaction history and amounts

2.3 Technical and Usage Information

• IP address and device identification information
• Browser type and version
• Operating system information
• Time, date, and duration of sessions when accessing the website
• Logs of pages visited and gaming activity
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Content of live chat sessions
• Details of communication via email
• Details of complaints and requests

3. Purpose of Data Collection

js9 uses your personal information for the following purposes:

1. Account Management and Identity Verification: Your information is needed to create, manage, and secure your js9 account. Identity documents may be reviewed for age verification and fraud prevention.
2. Processing Financial Transactions: To process your deposit and withdrawal requests and to complete transactions through the bKash, Nagad, Rocket, and Upay payment gateways.
3. Providing Customer Support: To respond to your questions, complaints, or support requests and to operate the 24/7 Bengali live chat service.
4. Platform Improvement and Personalisation: To enhance the user experience, add new features, and customise services according to your preferences.
5. Security and Fraud Prevention: To keep your account protected from account hacking, financial fraud, and other security threats.
6. Responsible Gaming Monitoring: To identify problematic gaming patterns and to provide users with support and resources when needed.
7. Marketing and Promotions: To send relevant offers, bonuses, and updates subject to your consent.

4. Sharing Information

js9 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

To complete financial transactions we share the necessary information with payment service providers such as bKash, Nagad, Rocket, and Upay. These payment partners have their own privacy policies which can be found on their respective websites.

4.2 Technology and Service Providers

To operate our platform we use the services of certain trusted technology providers (such as server hosting, security software, and analytics tools). These parties may use your information only for their specific tasks and are bound by strict confidentiality agreements.

4.3 Legal Obligations

We may be required to provide necessary information to meet legal requirements, comply with court orders, or respond to requests from government authorities.

4.4 Fraud and Security

In cases of serious fraud, deception, or violation of law, information may be shared with the relevant authorities to assist in an investigation.

5. Data Security Measures

js9 has adopted multiple technical and organisational measures to ensure the security of your personal information:

• SSL Encryption: Our website uses SSL/TLS technology, which keeps all data transfers between your browser and our servers secure.
• Encrypted Data Storage: Sensitive information is stored in an encrypted state to prevent unauthorised access.
• Access Controls: Only authorised staff may access user information, and only for specific purposes.
• Regular Security Audits: Regular security audits are conducted to verify the standard of our system and data protection.
• Two-Factor Authentication: An additional layer of verification is available to enhance account security.

6. Cookies Policy

Cookies and similar tracking technologies are used on the js9 website. Cookies are small text files stored in your browser that help us remember your visit.

6.1 Cookies We Use

• Essential Cookies: These are necessary for the basic functionality of the platform (such as maintaining login sessions). These cookies cannot be disabled.
• Functionality Cookies: These cookies are used to remember your preferences and settings.
• Analytics Cookies: These cookies are used to understand how users use our platform and to improve our services.

6.2 Managing Cookies

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

7. Data Retention Period

js9 retains your personal information only for as long as necessary. The following factors are considered in determining the retention period:

• We keep your information for the entire time your account remains active.
• Even after an account is closed, financial records and transaction history are retained for a specified period in accordance with legal obligations.
• Information required for resolving disputes or defending legal claims may be kept until the relevant matter is resolved.
• Where applicable, marketing-related information will be deleted if the user withdraws their consent.

8. User Rights

As a user of the js9 platform you have the following rights regarding your own information:

8.1 Right of Access

You may request to know what information we hold about you. Upon receiving this request we will provide you with the necessary information within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is incorrect, you may request a correction. We will correct the error promptly.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted, however we may be obliged to retain some information for a specified period due to legal requirements.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive marketing and promotional communications from js9, notify our support team at any time. We will act in accordance with your request. Important account-related notifications may still be sent.

8.5 Right to Data Portability

You have the right to request that your personal information be provided in a structured, commonly used format.

9. Protection of Minors

The js9 platform is for those aged 21 or above only. We do not knowingly collect or process any information from minors. An age verification process is carried out at the time of registration.

If we suspect that a minor has accidentally created an account on our platform, we will immediately close that account and delete all related information. If you notify us of such an incident we will take swift action.

10. Third-Party Links

If the js9 platform contains links to any third-party websites, we are not responsible for the privacy policies of those sites. When you visit another website, that site's own privacy policy will apply. We recommend that you read the privacy policy of any third-party site carefully.

11. Changes to the Policy

js9 reserves the right to change or update this privacy policy at any time. For significant changes we will publish a notice on our platform and update the "Last Updated" date at the top of the document.

If you continue to use the platform after a change, you will be considered to have given your consent to the revised policy. It is therefore recommended that you review this policy regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support available directly on the js9.cam website

Our team of privacy specialists will review your request and respond as quickly as possible. We respect your privacy and take all your concerns seriously.